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Email us
We check email regularly. We aim to reply to your questions within 24 hours.

Phone us

From within the UK 020 7493 1152
Callers from the United States: 011 44 20 7493 1152
Callers from all other countries: Country code + 44 20 7493 1152
Please leave a message if calling out of hours and we will come back to you as quickly as we can.

Visit us

We are based in a beautiful gallery space in Piccadilly Arcade, a well known luxury destination situated on the South side of Piccadilly, opposite the Royal Academy of Arts and Burlington Arcade. Piccadilly Arcade connects Jermyn Street with Piccadilly and is one of the primary links between Mayfair and St James. The London gallery is open five days a week.

Our trading address is: Snap Galleries, 12 Piccadilly Arcade, London, SW1y 6NH, United Kingdom

Registered in England, number 0466 4936

VAT registration number 847 1836 02

Opening hours

Monday Closed
Tuesday to Friday 11.00am – 6.00pm
Saturday 11.00am – 5.00pm
Sunday Closed

Public holidays – Closed

On average, a 3-4 week turnaround is standard for an unframed photograph.

This is because where you order something in a particular specification that we do not have in stock at the gallery, then your order needs to be made specifically for you by the photographer.  Rest assured we will get it to you as soon as we can, but turnaround time does vary from photographer to photographer – sometimes it can be faster than average, sometimes a week or so longer.

Framing adds a further 2/3 weeks to the process.

If we do have the photograph you require in stock in the exact specification you have ordered, then we can get it on its way to you straight away. In practice, for an unframed piece held in inventory, we will aim to send it within 3 working days of receiving your payment.

If timing is critical, for example because you are making a purchase for a birthday gift, then please do get in touch with us and we can always advise you on delivery time on a specific item.

How can I pay ?

At the gallery we accept all the main credit and debit cards, including American Express.

You can purchase securely online, and you will see all the payment options as part of the checkout process. If you are ordering online, you can also pay by Paypal.

We can also an process credit card payments over the phone through the terminal at the gallery,  so if for any reason you are uncomfortable with using your credit card details online, all you need to do is call us with your card details and we can process your order manually.

If you prefer, you can always wire funds to our bank.

Can I pay in Euros or USD Dollars?

Yes – if you are buying online. The aim of this website is to make it as straightforward as possible for you to buy online. The default setting of prices on the website is British Pounds (GBP), but you can view and pay for products in other currencies if you are buying online.

So if you are making an online purchase from the comfort of your apartment in Manhattan, you can view prices in US Dollars, and pay in US Dollars. Likewise, if you are in sitting at your computer in Berlin, Paris, Brussels or any other Euro-zone location, you can view prices in Euros and pay online in Euros.

Please note that our terminal at the gallery only accepts GBP payments, so if you are calling us to give us your credit card details for us to process manually offline, we have to use the GBP prices. In those circumstances, the local currency equivalent that you are charged will depend on the exchange rate applied to the transaction by your credit card company.

How do you send photographs ?

We use internationally renowned courier companies to send unframed work to clients in the UK and overseas. Each delivery is fully trackable. UK deliveries are next day, non-UK deliveries typically take up to 4 days.

We take great care with packaging. There is no point in taking any chances with potential damage in transit, so we err on the side of caution. We would rather ‘overpack’ than take any risks. We flat pack smaller items, and for larger sizes, we use extra heavy duty tubes.

What happens if something is damaged in transit?

While we take incredible care with the packaging of orders, once they leave the building, they are in the hands of commercial couriers. While we have never experienced any major problems with damaged packages, we can’t rule it out in the future, simply because it is not under our direct control.

Rest assured that if there is any damage to a product as a result of mishandling in transit, we will send you a replacement. If it is not possible to send you a replacement, we will issue you with a full refund. We may ask you to return damaged goods to us. Where we do that, we will bear the shipping costs.

Delivery charges – photographs

Delivery charges depend on the product in question, and the destination. Of course if you are able to collect your purchase from the gallery, there is no delivery/shipping cost.

Unframed photographs
 for UK customers

There are no delivery charges for sending unframed photographs to UK addresses, whatever the price. We use a ‘signed for’ next day commercial courier for our UK deliveries.

Unframed photographs for customers outside the UK

As a general principle, we don’t ever like to charge for delivery. However, for orders under a certain size, the economics don’t allow us to ship at no cost internationally.  To keep it sensible, we have set the threshhold as low as we can, so that we are delivering as much as we can for you for no charge if you are outside the UK.

Here’s how it works: if you are outside the UK mainland and your photograph costs GBP 495 or more, there is no charge for shipping. If we ship outside the UK mainland and your photograph costs below that GBP 495 threshhold, shipping costs are as follows: Europe – GBP 40 ;  USA – GBP 50; Rest of World – GBP 65.

Framed photographs

If we are arranging to frame your photographs, then there is a delivery charge (dependent on size and location) because we have to use a specialist delivery company for our standard frames and not a regular commercial courier.

Framed photographs for UK customers

We can advise you on delivery charges once we know the type of frame, size and destination.

Framed photographs for customers outside the UK

If we are sending regular framed work outside the UK we need to use a specialist art packer/shipper. They are expensive. We can advise you on delivery charges once we know the type of frame, size and destination.We always recommend that you take a photograph unframed and sort framing locally as it will be much more cost effective. 99% of our overseas clients choose to receive unframed work for this very reason.

Delivery charges  – limited edition books from Ormond Yard Press

Our publishing arm, Ormond Yard Press, produces ultra-large-format limited edition books. The packaged weight of a single book is approx 9 kg (20 lbs), and there are shipping charges, depending on destination:

UK mainland: free delivery /  Europe – GBP 40 / USA – GBP 50 / Rest of World GBP 65.


Bear in mind that if your total order is GBP 495 or more, then we will ship for free worldwide. The individual elements don’t all have to be GBP 495 – just the total – for you to access free shipping.

Can you supply frames ?

Yes we can supply any photograph unframed or framed.

Please note that the prices shown on the website are, with one or two exceptions, for unframed photographs. (Exceptionally, an artist will supply a piece in a specific type of bespoke frame which they have specially chosen for the artwork, and if this is the case you will see that in the description of the item on the website.)

If you have placed an order for an unframed photograph and would like to discuss framing, get in touch with us and we can take you through the options. If you then decide to use framers local to where you live, that’s no problem, and we can simply supply you with the unframed piece. If you have a specific framing requirement in mind, it is  often easier to get it sorted locally – but we are happy to help wherever we can.

We have used the same framers from 10 years.

Standard black frames

Our standard ‘house’ style is a black frame with a square edge, and an acid free archival window mount, and standard glass. Very large sizes typically box framed without window mounts. We can also supply work in museum glass, which has anti reflective properties, and enhanced uv filters. Our framers usually turn round orders for standard frames inside 3 weeks.

Delivery of framed pieces

For UK mainland customers, because of the risk of glass breaking in transit, we use a dedicated UK art courier if you are unable to collect your framed purchase from the gallery. If you need us to deliver framed work, there is a delivery charge based on size / location. We simply pass on the delivery company’s charges here – there is no mark-up.

 For customers outside the UK mainland, we always recommend that we send you an unframed piece, and that you arrange framing locally. This avoids the risk of glass breaking in transit, and also avoids the enhanced shipping costs. These can be significant because a special bespoke shipping case has to be made by a dedicated international art shipper. Often the cost of shipping a framed piece internationally can be as much as the cost of the frame itself, and this is why the vast majority of our non UK customers prefer to arrange local framing. Of course, if you do want us to send a framed piece overseas, we can of certainly do it.

Get in touch and we will run through any questions you may have on framing, and give you all the price information you need.

Refunds for online orders under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
You then have a further 14 days to actually send the goods back.
Your right to a refund
We refund within 14 days of getting the goods back from you.
We reserve the right to make a deduction from the amount refunded if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Refunding the cost of original delivery
We will refund the basic delivery cost of getting the goods to you in the first place.
Costs of returning your online order
You are responsible for the costs of returning goods ordered online
Please email us at with full details of the purchase to be refunded
Statutory exclusions apply for contracts for bespoke and customised goods.