How do you send photographs ?
We use internationally renowned courier companies to send unframed work to clients in the UK and overseas. Each delivery is fully trackable. UK deliveries are next day, non-UK deliveries typically take up to 4 days.
We take great care with packaging. There is no point in taking any chances with potential damage in transit, so we err on the side of caution. We would rather ‘overpack’ than take any risks. We flat pack smaller items, and for larger sizes, we use extra heavy duty tubes.
What happens if something is damaged in transit?
While we take incredible care with the packaging of orders, once they leave the building, they are in the hands of commercial couriers. While we have never experienced any major problems with damaged packages, we can’t rule it out in the future, simply because it is not under our direct control.
Rest assured that if there is any damage to a product as a result of mishandling in transit, we will send you a replacement. If it is not possible to send you a replacement, we will issue you with a full refund. We may ask you to return damaged goods to us. Where we do that, we will bear the shipping costs.