Refunds and returns

Goods ordered online

We want you to be 100% satisfied with any purchase you make through our website. If your online order doesn’t live up to your expectations, then we haven’t done our job properly. So where you aren't satisfied with what you buy online, you can choose from a number of options:

1.You can exchange your purchase for another product, making up any price differential.

2.You can choose to receive a credit note to use against future purchases ( and this can be done in conjunction with an exchange if the exchanged product has a lower value than your original purchase.)

3.You can choose to have a full refund under the provisions of the UK’s distance selling regulations where they apply.

You need to let us know in writing ( by post or by email to info@snapgalleries.com) within seven working days after the date you receive your order if you wish to make an exchange or receive a credit note or a refund.

You need to return the order to us in the same condition you received it. You are responsible for the cost of returning the original order to us. Our standard delivery charges apply to any replacement item we send you if you choose to make an exchange. These charges are set out in detail here.

Please note that we cannot exchange / credit / refund you for products where you have specified a bespoke finish or ordered a photograph in a frame. For example, if you have purchased a photograph and have asked us to mount/frame it for you in a perspex reverse mount or any other irreversible process, then we cannot exchange it, issue a credit note for it, or issue a refund.

Goods damaged in transit

While we take incredible care with the packaging of orders, once they leave the building, they are in the hands of commercial couriers. While we have never experienced a major problem with damaged packages, we can’t rule it out in the future.

Rest assured that if there is any damage to a product as a result of mishandling in transit, we will send you a replacement as soon as we can. We will bear all delivery costs. If it is not possible to send you a replacement ( for example, it it was a unique item ) we will issue you with a full refund.

We may ask you to return damaged goods to us. Where we do that, we will bear the delivery costs.